Privacy Policy

How we use your information

We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it. Your name and contact details. How we use your name & contact details. Deliver your purchases to you. This allows us to send your goods. We work with external warehouses who deliver your order. Send you service messages by text, email, such as order updates: This allows us to keep you informed at every stage of your order. Sending you information by email, SMS, or post, about our new products and services : To keep you up to date. We only send this with your permission. Fraud prevention and detection : To prevent and detect fraud against either you or Whale-Tales Archery – unfortunate, but absolutely essential. Your payment informationWe use this to take payment from your order. None of these details are stored on our servers.How we use your payment information. Take payment, and give refunds: Easy Fraud prevention and detection: To prevent and detect fraud against either you or Whale-Tales Outdoors – unfortunate, but absolutely essential. Your contact history with us, What you’ve said to us — for example, over the phone, on instant chat, or on social media. How we use your contact history. Provide customer service and support: We’ve got to do this to perform our contract with you, after all, you expect the best service from us. Purchase history and saved items: What you’ve bought and what you’ve stored in your basket for another time How we use your purchase history and saved items. Provide customer support: It allows us to help you when you’re looking at purchasing again, or have a problem and need to speak with us about it. Information about your phone or laptop, and how you use our website and appInformation you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.How we use information about your phone or laptop, and how you use our website and app. Improve our website and set default options for you (such as language and currency): To give you the best possible shopping experience.

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

• Companies that are involved in your order – such as our warehouse and payment providers
• Professional service providers, such as advertising partners and website hosts, who help us run our business
• Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
• Companies approved by you, such as social media sites (if you choose to link your accounts to us) and Klarna where you choose to use their payment service

Marketing messages

 If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.
How to stop marketing messages from Whale-Tales Outdoors. You can stop receiving marketing messages from us at any time.
You can do this:

• By clicking on the ‘unsubscribe’ link in any email

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at Whale-Tales Outdoors, for example new designers).

Your rights

You have a lot of rights relating to your personal information:

• The right to be informed about how your personal information is being used (like this notice!)
• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account
• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
• The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time
• The right to request that we transfer or port elements of your data either to you or another service provider
• The right to complain to your data protection regulator 

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

Changes to how we Protect Your Privacy

How to contact us